Welcome to Hexa Level.
These Terms & Conditions (“Terms”) govern your use of our website, services, and any products or solutions provided by us.

By accessing our website or working with us, you agree to these Terms.
If you do not agree, please do not use our website or services.

1. Definitions

• “Company”, “we”, “us”, “our” refers to Hexa Level.

• “Client”, “you”, “your” refers to any person or business using our website or services.

• “Services” include website design, GoHighLevel setup, automation, CRM configuration, AI voice agent setup, dashboards, integrations, and any consulting or digital services we provide.

• “Project” means the specific work agreed in writing (proposal, quote, or contract).

2. Use of Website

By using our website, you agree to:

• Provide accurate information when filling out forms or booking calls

• Not attempt to damage, hack, or disrupt the website

• Not copy or reuse any content without permission

We may update, modify, or remove content from the website at any time.

3. Services & Proposals

All services are provided based on:

• A written proposal, quote, or scope document

• Agreement on price, deliverables, and timelines

We reserve the right to decline a project if it does not align with our expertise, capacity, or policies.

Any changes requested after the project starts may:

• Affect timelines

• Require a change order or additional fees

4. Payments & Billing

• All fees are clearly listed in your proposal, invoice, or plan.

• Payment terms (upfront, milestone, recurring, etc.) will be agreed before work starts.

• Work may be paused if payment is late or overdue.

• All prices are usually listed excluding applicable taxes unless stated otherwise.

Refunds:
Due to the nature of digital and custom work, refunds are generally not offered after work has started, except where required by law.
If a refund is considered, it will be based on work already completed and costs incurred.

5. Appointments, Calls & Bookings

When booking a call or session with us:

• You agree to provide accurate contact details

• If you need to reschedule, please do so in advance

• We reserve the right to reschedule if necessary (you’ll be notified)

Repeated no-shows or last-minute cancellations may result in us declining future bookings.

6. Client Responsibilities

To deliver your project successfully, you agree to:

• Provide all required content, access, and information on time

• Respond to questions and approvals within a reasonable timeframe

• Ensure any data or content you share is accurate and you have the right to use it

Delays in providing content or approvals may delay the project delivery.

7. Content & Intellectual Property

Client Content

• You keep ownership of all text, images, logos, and media you provide.

• You confirm that your content does not infringe copyrights or violate laws.

Our Work

Until full payment is received:

• All designs, automation workflows, configurations, copy, and creatives remain owned by Hexa Level.

After full payment:

• You receive a license to use the final deliverables for your business as agreed.

• We may still retain the right to showcase non-sensitive work in our portfolio (unless you request otherwise in writing).

Third-Party Assets

We may use licensed templates, fonts, plugins, or code under their own terms.
Ownership or licensing of such third-party assets stays with their respective owners.

8. Third-Party Tools, APIs & Platforms

We frequently integrate with tools like:

• GoHighLevel

• Calendly, Stripe, PayPal, WooCommerce

• Twilio, WhatsApp, email providers, and others

You understand that:

• These platforms have their own terms and policies

• We are not responsible for their uptime, changes, outages, or pricing

• You are responsible for maintaining your own accounts (subscriptions, limits, or bans)

We will configure and integrate based on your instructions and best practice, but final platform responsibility remains with you as account owner.

9. Compliance & Messaging (A2P, SMS, Email, etc.)

Where we assist with A2P 10DLC registration, SMS, email, or WhatsApp automation:

• We help with setup and configuration based on your information

• You are responsible for:

  • The content of your messages

  • Ensuring opt-in/opt-out compliance

  • Following local laws and carrier policies

We are not responsible for:

• Carrier decisions (blocking, filtering, or penalties)

• Regulatory consequences caused by message content or misuse

10. Confidentiality

We treat your business information and project details as confidential and will not share them with third parties except:

• When needed to deliver the service (e.g., using a trusted platform)

• When required by law or legal authorities

You also agree not to share our internal documents, processes, or proprietary assets without permission.

11. Data & Privacy

Your use of our website and services is also governed by our Privacy Policy.
This includes how we collect, store, and process your personal information.

You can view it here: Privacy Policy (link this to your /privacy-policy page).

12. Warranties & Limitations

We provide services with care and professionalism, but we:

• Do not guarantee specific results, revenue, or rankings (e.g., exact sales numbers, SEO rankings, or response rates)

• Do not warrant that your website, CRM, or integrations will be 100% error-free or uninterrupted at all times (especially when dependent on third-party platforms)

You agree that:

• Your use of our services is at your own risk

• We are not liable for lost profits, lost data, or indirect damages

Where liability cannot be excluded by law, our total liability is limited to the amount you have paid us for the specific project or service affected.

13. Indemnity

You agree to indemnify and hold Hexa Level harmless from:

• Claims, damages, or losses arising from your use of:

  • Our services

  • Content you provide

  • Third-party tools connected to your account

This includes legal fees arising from misuse, non-compliance, or violation of laws.

14. Changes to Services

We may update or change our services, pricing, or offerings at any time.
For active clients or ongoing projects, any changes will be communicated clearly and agreed in writing.

15. Termination

Either party may terminate a project or service:

• With written notice, based on the agreement

• If the other party breaches these Terms and doesn’t fix it in a reasonable time

On termination:

• Completed work and outstanding invoices must still be paid

• Any prepaid unused portion will be handled according to the project agreement (if applicable)

16. Changes to These Terms

We may update these Terms occasionally.
The “Last updated” date will be changed accordingly.
Continued use of our website or services after changes means you accept the updated Terms.

17. Governing Law

These Terms are governed by the laws of Pakistan,

18. Contact Us

If you have questions about these Terms, please contact us:

Email: info@hexalevel.com
Phone: 03347409347